Frequently Asked Questions
What do you want to know about Shelter Roundtable?
What is Shelter Roundtable?
Shelter Roundtable is a membership-based platform that offers marketing templates, content tools, fundraising kits, and training resources for animal shelters and rescues. Everything is designed specifically to help you save time, improve outreach, and get more pets adopted.
There is also a community section to post and share information with other members, along with friendly support!
If you want to know more about the founders, check out the About page.
Why join Shelter Roundtable?
Shelter Roundtable helps you save time, improve outreach, and support your team’s daily work—without needing a full-time designer or marketer. From editable social media graphics to AI-powered writing tools and fundraising kits, our resources are built for the real-world needs of shelters and rescues.
Whether you’re running everything yourself or managing a small team, Shelter Roundtable makes it easier to get the word out, raise more support, and find more homes.
Pro memberships also help us keep developing new tools based on what shelters ask for most—so you’re supporting your mission and the wider shelter community.
Who is Membership best suited for?
Membership is best suited to anyone responsible for marketing, outreach, or communications at an animal shelter or rescue—whether that’s a staff member, volunteer, or the person doing everything. Our tools and templates are designed to save time, spark ideas, and make it easier to grow adoptions, donations, and support.
How do I join Shelter Roundtable?
You can sign up for a free account anytime. Upgrading to Pro gives you instant access to everything.
What are the main membership features?
Our Content Library, updated monthly, contains Canva template assets. You can easily edit every aspect of the image, from the logo, to colors, fonts, and even the images. A short write-up is included with each asset to help you create a social media post.
The Tools section contains AI-enhanced tools that help you create marketing copy for animal adoptions, social media, letters, and more.
The Blueprint section contains descriptions and assets (social media and handout templates) for for promotional events.
The Community section allows you to connect with other members. Ask questions, get feedback and let us know what you need.
What are the different membership levels?
We have three membership levels. Free, Standard and Pro.
- The Free Membership is, well, free. It provides access to limited templates, content, and tool access.
- Pro Membership gives you complete template access, the full tool suite and additional content.
All plans include access to our community and basic resources. Pro unlocks everything—including all templates, tools, downloads, and priority updates.
You can upgrade or change your plan anytime in your account settings. Upgrades apply immediately.
How do the content tool credits work?
Every account comes with a set amount of credits each month that can be applied toward some of the tools. For example, the Animal Adoption Bio Generator costs one credit per use. The number of monthly credits available will vary depend if you are on the Free (15 credits per month) or Pro Membership (250 credits/month) level.
Free Member accounts have limited tool access. Pro Members have access to everything.
Credits are reset each month on the day of your registration.
How do I cancel a Pro subscription?
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.
Click the Cancel link and you’re all done. You’ll receive an email confirmation that cancellation was successful.
Once you cancel your account you will retain access to the Roundtable until your current subscription period ends. You can of course rejoin anytime in the future!
Please cancel your account BEFORE your next payment is due and avoid leaving it to the last minute. It is best to cancel at least 24 hours in advance of your billing date to ensure you are not charged due to time differences. You will retain access to the Roundtable until your next payment is due, so you can cancel as far in advance as you would like.
If there is anything that you are not certain about, or you have concerns or questions then please contact us at on our Support page and we’ll help you out.